# About the Support category

**URL:** <http://staging.stemaway.com/t/about-the-support-category/17116>\
**Category:** Support\
**Created:** [May 19, 2026, 8:47pm UTC](http://staging.stemaway.com/t/about-the-support-category/17116 "2026-05-19T20:47:32Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![stemaway](https://d3rzmptxz7fqzy.cloudfront.net/user_avatar/staging.stemaway.com/stemaway/32/6998_2.png) [@stemaway](http://staging.stemaway.com/u/stemaway)\
**Post date:** [May 19, 2026, 8:47pm UTC](http://staging.stemaway.com/t/about-the-support-category/17116/1 "2026-05-19T20:47:32Z")

</div>

**Use this category for help with AIVIA setup, evaluations, account access, billing, onboarding, and troubleshooting.**

If you have a paid AIVIA account, please mention **@stemaway** in your post so we can prioritize your request. For account-specific issues or billing questions, DM **@stemaway** instead.

For general questions, post publicly so others can benefit from the answer.

We’ll use this category to collect common answers, setup notes, and troubleshooting guidance as AIVIA grows.